Public Complaints


(A) Introduction

The Kenya Industrial Property Institute (the Institute) was established in 2001 as a body corporate and mandated to administer and promote industrial property rights in Kenya.  The Institute implements two Acts of Parliament; The Industrial Property Act 2001 and the Trade Marks Act, Cap 506 of the laws of Kenya. The functions of the Institute are to grant patents; register trade and service marks, industrial designs, utility models and technovations; to promote innovative and inventive activities, to disseminate industrial property information to the public, to screen technology transfer agreements and licenses and to offer training in industrial property rights.

(B) Public Complaints Desk

The Institute has established a Public Complaints Desk (the Desk) that handles all public complaints with regard to the mandate of the Institute. The establishment of the Desk is also part of the Institute’s obligations under the Performance Contract with the Government of the Republic of Kenya. The Desk is located in a designated office which is equipped with a “level 9” telephone facility and an email address, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Public Complaints Management Policy

Public Complaints Handling Procedure

KIPI Access to Information Handling Procedure



All concerns and complaints shall be addressed to the:

Managing Director

Kenya Industrial Property Institute (KIPI)

KIPI Centre, Off Waiyaki Way, Lavington P.O. Box 51648 – 00200 Tel: +254 020 6002210/1, Nairobi

Fax: +254 020 6006312 Mobile: 0702002020, 0736002020


The Commission Secretary Commissioner,

Commission on Administrative Justice (CAJ)

2nd Floor, West End Towers Opposite Aga Khan High School Off Waiyaki Way - Westlands

P.O. Box 20414 – 00200 Nairobi.

blog comments powered by Disqus